Shipping speed is a very important thing with a new preemie and we understand that! So we have tried to make it simple by offering Free Priority Shipping on orders over $59.00 or only $6.95 for those under that amount. This will give you a 2-3 day delivery (depending on weekends, holidays and how close to a metro area).
We also offer other options: For small orders, USPS First Class is very economical (3-9 days depending on distance). Other economy choices are UPS Ground or 3 Day Select and FedEx Ground.
If you need express delivery or prefer a different method of shipping, please choose your desired method at the time of checkout. We offer USPS Express (1-2 day delivery), plus several expedited choices from both UPS and FedEx. We do ship internationally to Canada and to many foreign countries. We prefer to use USPS Global Express for international shipments (because of extra duty charges with UPS).
Please remember that your order must be processed, fulfilled, in some cases gift wrapped, then packed, labeled and picked up by the carrier of choice. We do our best to have your order on its way within 24 hours during the business week. Please keep in mind orders are printed and begin processing before 1PM Pacific. At that time, all orders ready to go are picked up by USPS, UPS or FedEx. Any orders placed after 1PM Pacific time may be processed, but usually won't be shipped until the next business day.
You will be notified by e-mail when your order ships, with a tracking number for your package.
Please Note: Any order over $300 will be required to ship to the same address as the Billing address on the order. A signature will be required by the card holder. We will call to verify the order and the credit card information will be verified. This is to protect both parties on fraudulent charges.
In a big hurry? Consider sending a Gift Certificate - always the right size and color and never too late to ship :)
What is your return policy?
Perfectly Preemie offers a 100% satisfaction guarantee on all products sold on our website. If for any reason you find any product unsatisfactory, you can send it back within 30 days of purchase for a full refund, or within 60 days for a store credit or exchange.
Rules & Conditions
Items must be returned in 100% new condition within the above timeframe. Items must not be worn, washed, or damaged and all tags must be securely in place and in the original product packaging. A copy of the packing slip/invoice should be included with the package.
How to Easily Return or Exchange an Item
1. Include the packing slip/invoice in your shipment.
2. Write your reason for the return/exchange on the packing slip/invoice or a separate note.
3. Wrap the package securely, using the original packing material, if possible.
4. Mail the package to the address listed below.
Note: For your protection, we recommend you send your return/exchange using a traceable, insured method with any of the major carriers. Refunds/exchanges cannot be provided for uninsured items that have been lost or damaged in the mail, so please take care.
Once we receive your item, we'll send you confirmation via e-mail. We'll process your return/exchange within 5-10 days after receipt of your package at our warehouse. For credit card purchases, we credit the card you used for the order.
Is the item you want to return a gift? Indicate that you want to receive an e-mail gift certificate valid for the item's amount and note your e-mail address on the packing slip/invoice.
If you used a Perfectly Preemie Gift Certificate, we'll e-mail you a new one within five business days.
If you don't have your packing slip, please write your order number and the reason for your return/exchange on a slip of paper you enclose in your package.
Send Your Package to:
Perfectly Preemie Returns
10719 Crescent Valley Dr NW
Gig Harbor, WA 98332
Note: Unless the return/exchange is due to a Perfectly Preemie error, shipping charges are non-refundable.
If you need to exchange an item quickly, we recommend that you go ahead and purchase the item(s) you want first and then ship us the item(s) you are returning. Email customer care notifying us of the situation. Not only will we expedite the processing of your new order, as soon as we receive your items we will speed through the credit/refund process.
If you received a damaged or incorrect item in your order, we want to fix the problem. Just return the item directly to our warehouse, and we'll immediately send you the correct item or refund your money (including the original shipping charges). We will also reimburse you for up to $20 of the return surface shipping and packaging costs.
Returns/Exchanges of Packages or Sets
We treat packages or sets as one item, and all components of a package or bundle must be returned/exchanged as a unit. If you're not sure if you purchased a package or bundle, please email customer care and we will assist you.
Special Return Instructions for Items Shipped from the Manufacturer
Some Perfectly Preemie items are manufactured by another company and may ship directly from them (car seats/beds for example). Please save your packing slip/invoice. If you need to return or exchange an item shipped directly from the manufacturer, email customer care.
If you have any further questions about our return policy, please email customer care. We will strive to answer your questions or comments quickly. We normally respond to all customer e-mail within 12 hours, or on the next business day.