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FAQ

Can you send me a catalog?

Unfortunately we do not have a printed catalog as our inventory is constantly changing. Please refer to our website for our current product offerings. Feel free to call customer care to place your order if you prefer: 505-433-1958.

How much is your shipping and handling?

Our standard Flat Rate Shipping is only $6.95 for any size order. We send them Priority Mail via the US Postal Service to all US addresses. Click here for complete and up-to-date shipping information.

How long does it take to receive my order?

Priority mail is typically 2-3 days delivery time (plus 1-2 days processing time - click here to see more detail and a chart) making it 3-5 business days total for most orders. The advantage of using USPS is that they deliver Monday-Saturday as well as to PO boxes.

Do you ship internationally?

We do ship internationally to Canada and to many foreign countries. We prefer to use USPS Global Express for international shipments. Email customer care for a listing of countries we currently ship to.

Why did my order arrive in two different shipments?

We make every effort to ship your entire order at the same time. But if some products are backordered, we don't want to hold up your entire order. We send you the in-stock products right away. We ship the backordered products as soon as they arrive. We'll send you an e-mail confirmation for each package that leaves our warehouse.

Why was there a substitute item in my shipment?

There are times a certain color or fabric is out of stock or has been discontinued. We will attempt to contact you first, but may use our best judgement to substitute a similar item in order to expedite your order. If you are unhappy with the substitution, email customer care or call us at 505-433-1958 and we will discuss your options - we want you to be completely satisfied! 

What payment methods do you accept?

Perfectly Preemie accepts VISA, MasterCard, American Express, Discover cards and PayPal.

Is it secret, is it safe?

You can rest assured, using your credit card is safe - our site is extremely secure. We do not see your credit card number or have it on record. All of your information is protected as it is sent via SSL (secure sockets layer) protocol, the industry standard for processing credit card information over the web direct to Authorize.net for processing. Please see our Privacy Notice for more detailed security information.

How is my credit card address verified?

During checkout, please be sure to enter the correct billing address and zip code on file with your credit card company. If you have moved, please make sure to update the credit card billing address listed in your account. 

Important Note: When you place an order with us, all credit card processors place a hold or "authorization" for the full amount of the order while they verify your credit card billing address and zip code electronically. If the address or zip code provided is not correct, the processor will decline the charge, resulting in an order cancellation. Additionally, the card company will keep the full authorization amount in place for several days. Unfortunately, Perfectly Preemie doesn't have control over your card company's policies, including the amount of time an authorization stays on your account. Please be aware: If you attempt to place multiple orders with a billing address or zip code not on file with your processor, they may put multiple holds or authorizations on your account.

Can I pay over the phone instead of online?

Yes - just call 505-433-1958 to reach customer care during regular business hours (M-F, 9am - 5pm Pacific). We'd be happy to take your order and credit card information over the phone if you prefer. If customer care agents are not available, please leave your name and number and we'll get back you right away!

Can I return an order or make an exchange?

Absolutely, your satisfaction is our number one goal. If you don't like the color or simply changed your mind, feel free to return the item(s) unused and before you wash them within 30 days. Email customer care to let us know the package is on its way. When we receive it, we will refund your card (minus the shipping charge). For exchanges you can choose the same item in another color/style, or another item of the same price. However, you will need to pay for the second shipping cost. Click here for more detailed return/exchange information, including where to send the package and quick exchange instructions.

This is an important gift. How will it arrive to my recipient?

We offer complimentary gift messages - just leave us a note at checkout. Gift wrapping is also available for just $5.00 per order. Note: You don't have to worry about the recipient getting a copy of the invoice. If your order is shipped to someone other than the billing address, only the packing slip (no prices) is included in the package. Your receipt is emailed to you shortly after your order is processed.

How Do I Contact Customer Care?

You can email customer care direct, call 505-433-1958 or write to:

Perfectly Preemie
7520 Soundview DR
Gig Harbor, WA 98335